24/7 Emergency Coordination Hotline
Professional coordination in critical situations – as part of your emergency team.
Available 24/7. Redundant. Reliable.
For Angel React users and organisations with lone working.
Available 24/7 – as part of your emergency team
Calm leadership in critical situations.
When an alarm is triggered, clarity, structure and clearly defined processes are essential.
In the event of an alarm, EdelWise takes over professional coordination:
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structures information
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aligns with all involved parties
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leads the next steps according to a defined process
No panic. No parallel actions. No shifting of responsibility.
Schematic of indoor positioning using WLAN access points in conjunction with Angel React Beacon
EdelWise in the emergency coordination role – clearly defined
This is what EdelWise takes
care of
✔ structured alarm contact
✔ coordination of all involved
parties
✔ clear situational overview
✔ process-driven management of
the next steps
✔ activation of external assistance
according to plan
What EdelWise does not take care of
✘ medical assessment
✘ rescue or emergency response
services
✘ on-site intervention
✘ outcome or success guarantees
✘ independent decision-making
liability
EdelWise is the coordinating emergency contact with a duty to make an effort.
Operational responsibility and rescue decisions remain with you or the responsible emergency services.
Why emergency coordination makes the difference
In critical situations, failure is rarely caused by technology —
but by stress, uncertainty and a lack of situational awareness.
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Multiple people act simultaneously — without leadership.
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Information is incomplete or contradictory.
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Critical steps are forgotten or carried out twice.
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Valuable time is lost.
EdelWise brings structure to exceptional situations.
We lead processes, consolidate information, and keep all involved parties operational.
EdelWise Solutions does not perform rescues.
EdelWise Solutions ensures that rescue works.
That is exactly why a clearly defined process is followed in the event of an alarm.
Emergency process – 5 steps
Immediate contact with the affected person
Coordination with
the designated emergency contacts
Situation assessment and leadership of
the next steps
Organisation of escalation with emergency contacts
Activation of external assistance in coordination with emergency contacts
Conclusion: EdelWise leads this process as the coordinating part of your emergency team.
The result for your organisation
Greater safety in lone working
Through structured processes and clear leadership in critical situations.
Relief for internal emergency contacts
Your employees do not act alone, but as part of a guided team.
Better decisions under stress
Clear situational awareness instead of haste and parallel actions.
Clear responsibility without risk transfer
Coordination yes – rescue responsibility remains clearly defined.
Security is not created by more technology,
but through clear processes and lived responsibility.